Postal Issues

Purpose of the group

  • Discuss forthcoming changes to the postal service and post offices.
  • Discuss the potential impact of changes and the distinct needs of people in Scotland.
  • Seek to influence policy development on three key postal issues to improve outcomes for postal users in Scotland –protecting the universal service obligation, protecting vulnerable and disadvantaged users in Scotland and retaining a viable public post office network.


Annual Return/Report

Group Officers

Group Members


Citizens Advice Scotland – secretariat

Communications Consumer Panel

Society of Chief Officers of Trading Standards in Scotland


National Federation of Sub-Postmasters

Post Office Ltd


Ofcom Advisory Panel

Communication Workers Union

Royal Mail

Competition and Markets Authority 

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