Closing Date: 5pm on Friday 28 September 2018
Sifting of Applications: 12 October 2018
Interviews: 29 October 2018
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Qasim Afzal, IT Helpdesk Specialist, BIT Infrastructure
Coming on to the IT Helpdesk I was told no two days are the same and this couldn’t have been truer. I am constantly being challenged with new IT issues to resolve and always have to prioritise my workload. This has encouraged me to work smart and collaborate with other teams to maximise efficiency.
I have learned to take on a range of responsibilities and developed my skills in liaising with colleagues at the parliament and stakeholders beyond. One minute I may be packing kit to post to a constituency office and the next I may be on the phone to a broadband provider investigating an outage at another part of the country. This role can see you providing support to the security team which checks your pass in the morning or an MSP who may be speaking in the chamber in the afternoon. The applications we support range from something as usual as Outlook to niche products used by small teams in specific departments.
As part of Business IT I have been encouraged to challenge current processes and contribute to innovative new ways of working. Improvements are encouraged wherever they can be made and the team is always ready to support one another.