In line with the Scottish Parliament’s founding principles of openness and accessibility, we are committed to encouraging people to get involved in the work of their Parliament. We believe that all members of the public have the right to be heard, understood and respected. We believe that our staff have the same rights.
Very occasionally, the behaviour or actions of people make it difficult for us to continue to engage with them. In such circumstances, we will consider the impact of this behaviour on our staff and on our ability to do our work and provide a service to others.
Our Unacceptable Actions Policy explains what we consider to be unreasonable and unacceptable behaviour or actions by members of the public and how we will approach these situations.